I recently made a few significant changes in my life. During the pandemic, my partner and I quit our jobs and moved countries to make a… — I recently made a few significant changes in my life. During the pandemic, my partner and I quit our jobs and moved countries to make a fresh start. For me, autumn always brings about a sense of new beginnings. With the seasons shifting and back to school excitement, I thought…

Why asking questions about the wider system is essential — The questions we ask before designing a product or service are crucial. They frame our understanding of the problem and inform the product decisions we make. Unintended consequences often arise when the framing of the problem space was too narrow or the questions asked didn’t consider the wider system. I’m…

Creating space to care for yourself and others — With it being Mental Health Awareness week, I was asked if I would share my personal journey at an online event. I have never openly discussed the impact that mental illness and addiction has had on me and my family in a public space. …

Creating space for casual ‘water-cooler conversations’ is difficult in a remote setting. It often feels forced. It’s hard enough for… — Creating space for casual ‘water-cooler conversations’ is difficult in a remote setting. It often feels forced. It’s hard enough for established teams to find space to reflect and exchange stories, let alone for those who’ve never connected with their colleagues in real life because they’ve switched jobs during the pandemic.

How I catalogue my learning to grow as a practitioner — I’m one of those people that can’t sleep until the thoughts floating around in my head are either written down or sketched out. I used to see this as a negative thing, like an obsession to think through all possible scenarios of a given challenge or idea. Over the last…

When was the last time someone asked you ‘what are the unintended consequences of releasing this feature? Or ‘who else may be directly or… — When was the last time someone asked you ‘what are the unintended consequences of releasing this feature?’ Or ‘who else may be directly or indirectly affected by these product decisions?’ …